Refund policy

Return Policy

At SA Apparel, customer satisfaction is our top priority. If you are not completely satisfied with your purchase for any reason, we want to make it right. We proudly stand behind our products and will gladly work with you to provide a refund or exchange if you're unhappy with your order.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item should be in the same condition that you received it, unworn or unused, with tags, and in its original packaging whenever possible. You'll also need the receipt or proof of purchase.

To start a return, contact us at sales@saapparel.com.

After you contact us to initiate your return, we'll send you a prepaid return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you are not satisfied with your purchase, please reach out to us. We value every customer and are committed to finding a solution that works for you.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

If you'd like to exchange your item for a different size, color, or style, just contact us and we'll be happy to help. Our goal is to make sure you're completely satisfied with your purchase, and we'll work with you to find the best solution.

Refunds

We gladly offer refunds on all eligible returned items that are unworn, unused, and returned within 30 days of delivery.

Once we receive your return, we'll process your refund to your original payment method within 3 - 5 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 7 business days have passed since we received your return and you have not received your refund, please contact us at sales@saapparel.com.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Sale items may be returned if they arrive damaged, defective, or if there is an issue with your order. If you have concerns about a sale item, please contact us and we'll do our best to help.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.